Questions & Answers
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CONTACT INFORMATION
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Frequently Asked Questions
At Pack and Prep, we prioritize quality, convenience, and customer satisfaction. We offer next-day delivery, free sample availability, and a wide range of products specifically tailored for the food service industry. Our commitment is to be a reliable partner for your business, helping you succeed with ease.
Plus, enjoy 5% off and free delivery on all orders over $300, making it even more convenient and cost-effective to stock up on the essentials you need.
Yes! We understand the importance of trying products before committing to large orders. Free samples are available upon request.
You can request free samples by contacting us through our website, emailing hfx@packandprep.ca, or calling +1 (902) 789-5351. Please let us know which products you're interested in.
Placing an order with Pack and Prep is quick and easy!
- Visit Our Website – Go to www.packandprep.ca.
- Search or Browse – Use the search bar to find a specific product or browse categories from the homepage.
- Add to Cart – Select your desired products and click "Add to Cart".
- Checkout – When you’re ready, proceed to checkout, provide your shipping and payment details, and confirm your order.
Prefer personal assistance?
Contact our customer service team through the details on our Contact Us page. We’re here to help you with your orders and answer any questions.
We offer free delivery on all orders over $300. For orders below this threshold, a small delivery fee of $9.97 applies. If you have any questions, feel free to contact us for more details.
We offer next-day delivery on all orders placed before 5 PM. Orders placed after the cut-off time will be delivered within two business days.
Yes, we offer competitive pricing and bulk discounts for larger orders. Contact us for a custom quote.
We do not have a strict minimum order requirement—feel free to order as little or as much as you need! However, we offer free delivery and a 5% discount on all orders over $300, making it easier and more rewarding to stock up on larger quantities.
We provide customization services for products. Reach out to us with your specific requirements, and we’ll be happy to assist.
If you receive a damaged or incorrect product, please contact us immediately. We will arrange for a replacement or refund as quickly as possible.